Privacy Policy

This Privacy Policy is provided as a general template for convenience and does not constitute legal advice. Please have it reviewed by qualified legal counsel to ensure it reflects your actual data practices and complies with all applicable laws before publishing.

01 Introduction

Badyal & Samra Group of Traders (“Badyal & Samra,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have, in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

This policy applies to our website and to the information you provide when contacting us, requesting a quote, or subscribing to our updates. By using our website, you agree to the practices described here.

02 Information We Collect

We collect only the information we need to respond to your enquiries and operate our business. This includes:

Information you provide

• Quote & contact requests: your name, email address, phone number, requested product and quantity, and any message or artwork details you submit through our contact form.
• Newsletter sign-up: the email address you provide to receive product updates and packaging inspiration.
• Direct correspondence: information contained in emails, phone calls, or messages you send us (including via WhatsApp).

Information collected automatically

• Usage & device data: basic technical information such as your browser type, device, approximate location, pages visited, and referring site, gathered through standard web analytics to help us improve the site.

03 How We Use Your Information

We use the information we collect to:

• Respond to your quote requests, enquiries, and customer-service needs;
• Prepare estimates and fulfil orders for packaging products;
• Send you newsletters and product updates where you have asked to receive them;
• Operate, maintain, and improve our website and services;
• Comply with legal obligations and protect our rights.

We do not sell your personal information, and we do not use it for purposes unrelated to those described above without your consent.

04 Cookies & Similar Technologies

Our website may use cookies and similar technologies to remember your preferences, keep the site functioning, and understand how visitors use our pages. Cookies are small text files stored on your device.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the site work. Where required, we will ask for your consent before placing non-essential cookies.

05 How We Share Information

We treat your information as confidential and share it only in limited circumstances:

• Service providers: trusted third parties who help us operate our website, send communications, or process orders, and who are bound to protect your information;
• Legal requirements: where disclosure is required by law, regulation, or valid legal process, or to protect the rights, safety, and property of Badyal & Samra or others;
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.

06 Data Security

We maintain reasonable physical, technical, and organizational safeguards designed to protect your personal information against loss, theft, and unauthorized access, use, or disclosure. While no method of transmission or storage is completely secure, we work to protect your information and limit access to those who need it.

07 Data Retention

We keep personal information only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, maintain business records, and meet legal or accounting requirements. When information is no longer needed, we take steps to securely delete or anonymize it.

08 Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you;
• Correct information that is inaccurate or incomplete;
• Withdraw consent to our use of your information, subject to legal or contractual restrictions;
• Unsubscribe from our marketing communications at any time, using the link in our emails or by contacting us.

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe as required by law.

09 Third-Party Links

Our website and communications may link to third-party services such as Instagram, Facebook, and WhatsApp. These services have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party site you visit.

10 Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised version on this page and update the “Last updated” date above. We encourage you to review this policy periodically.

12 Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please reach out: